ATBC operates a two stage Complaints Handling Procedure.  Stage one gives ATBC the opportunity to review and consider your complaint in full.  ATBC will try to resolve your complaint to your satisfaction.  If you are not happy with our response, you will have the opportunity to take your complaint to stage two which gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.

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You may inform us of a complaint by mail, by email / internet, by telephone or in person.  Our Stage One complaints form is attached below.​

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Stage Two Alternative Dispute Resolution Provider for consumer and commercial clients: https://www.cedr-assist.com/consumer/rics/overview/